
​We care for your Rational Oven like an aircraft – always keeping it running at peak performance to avoid any downtime.
OUR SERVICE STANDARDS
We are committed to delivering exceptional service with a target response time of 24-48 hours for our contract customers and warranty call-outs. Even during peak periods, we strive to accommodate non-contract and non-warranty requests within this timeframe as well. Our efficiency is reflected in our impressive 96% first-time fix rate for warranty units, ensuring that your Rational ovens are back up and running quickly, with minimal disruption to your operations.
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WHICH SERVICE DO YOU NEED?
​We offer comprehensive solutions to keep your kitchen running smoothly. From swift reactive repairs and tailored preventative maintenance to reliable contract services and professional installations, our expert team has you covered. We also provide detailed site surveys, handle warranty work with precision, and offer a dedicated spares department to ensure you have the parts you need, when you need them. Trust us to keep your Rational ovens in top condition.
REACTIVE RATIONAL REPAIRS
£159.00
When your Rational oven encounters an unexpected issue, our reactive repair service is ready to respond quickly. Our skilled engineers are on-call to diagnose and fix problems efficiently, minimizing downtime and ensuring your kitchen gets back to full operation as soon as possible. With our expertise and fast response times, you can trust Dartford Catering Ltd to keep your business running smoothly, even in the face of unforeseen challenges.
WARRANTY WORK
If your Rational oven is under warranty, Dartford Catering Ltd is your trusted partner for all warranty-related repairs and services. As authorized specialists, we handle warranty work promptly and efficiently, ensuring your oven is serviced according to the highest standards without any additional cost to you. Simply contact us, and our experienced engineers will take care of the rest, keeping your kitchen running smoothly under the protection of your warranty.
PREVENTATIVE MAINTENANCE
£150.00
Prevent costly breakdowns and extend the life of your Rational oven with our planned preventative maintenance service. At Dartford Catering Ltd, we tailor maintenance schedules to your specific needs, ensuring your equipment stays in peak condition. Regular servicing not only optimizes performance but also reduces the risk of unexpected failures, keeping your kitchen running smoothly and efficiently all year round.
SITE SURVEY AND INSTALL
Dartford Catering Ltd offers expert site surveys and professional installations for Rational ovens, ensuring a seamless fit into your kitchen. Our comprehensive site surveys assess your space and requirements, allowing us to recommend the best installation approach tailored to your needs. Once the plan is set, our skilled engineers handle the installation with precision, guaranteeing your Rational oven is up and running efficiently from day one, maximizing performance and kitchen workflow.
CONTRACT SERVICE
POA
Becoming a contract customer with Dartford Catering means enjoying peace of mind with priority service, regular maintenance, and tailored support for your Rational ovens. Our contract customers benefit from scheduled preventative maintenance, and the assurance that any repair needs will be addressed promptly.
SPARE PARTS
At Dartford Catering Ltd, we maintain a large stock of genuine Rational spare parts and specialized chemicals in our warehouse, ready for same-day or next-day delivery. As an authorized Rational Parts Specialist, we ensure you have access to the highest quality components to keep your oven running smoothly. If a specific part isn’t in stock, we can quickly source it directly from Germany, minimizing downtime and ensuring your kitchen stays operational.

AREAS WE COVER
Kent, London, and parts of Surrey, Sussex and Essex